Regard Yakou is a construction manager currently working for Contraco, which is a company based in Qatar. He is the Director of Operations for the company’s projects, and he has almost thirty years of experience serving in the field. Here are some useful tips for managers solving internal disputes.
Remember to remain calm while attempting to resolve internal disputes. Bringing emotion into a conflict that is already heated only forces the loss of control on your part. You need to approach these situations as calmly as possible, and remain an unbiased mediator. Make sure that all parties involved have a chance to clearly, calmly, and collectively speak their minds, and don’t exacerbate the issue simply because you’re frustrated. Pinpoint and attack the problem being disputed. The most important thing you can do when trying to resolve a conflict is figure out what the problem is, and then solve it. You can’t fix a dispute if you don’t know exactly what the problem is. Don’t worry about the individuals involved in the dispute before you figure out what exactly is going on. Putting the blame on someone without knowing the issue will decrease morale. Take the opportunity to learn. As a manager, you not only need to end these disputes, but you also have to make sure that they don’t happen again. Once the problem has been solved, make sure all parties understand how to keep it from happening in the future. Take the time to address your entire team, not just the individuals involved in the dispute directly. Regard Yakou knows how to solve internal disputes with a calm demeanor. Comments are closed.
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